Teva Social Media Guidelines
The content on Teva’s US social media accounts is intended for residents of the United States:
We use our social accounts for sharing information about Teva Pharmaceuticals in the United States; they are managed by the Corporate Communications team on Teva’s behalf.
These social accounts are primarily for discussing news, events, corporate responsibility, and other related topics. We are excited to interact with you on social channels, and look forward to fruitful and engaging dialogue.
These social channels are not a forum to discuss treatments or conditions, or as a venue for reporting adverse events or side effects.
If you are having a life-threatening emergency, please contact your physician; dial 911; or seek local emergency assistance.
If you have a specific question about our products or services, or to report a quality issue, please contact our US Customer Service Department at 888-TEVA-USA (888-838-2872) from 8:00 a.m. to 5:00 p.m. ET or email TevaCS@tevapharm.com
If you have a specific question about one of our Specialty (brand) medicines or to report an adverse experience, please contact us at USMedInfo@tevapharm.com or call 888-4-TEVA-RX (888 483-8279).
For questions about our Generic medicines or to report an adverse experience, contact us at DrugInfo@tevapharm.com or call 888-838-2872, option #3, then option # 4.
Adverse events may also be reported directly to the US FDA at: http://www.FDA.gov/medwatch or call 1-800-FDA-1088.
We welcome your interactions, and we’ll try to reply to questions in a timely manner. Due to the limitations of these social channels and the regulated nature of the pharmaceutical industry, our replies may be brief. When possible, we will try to direct you to additional relevant information or support.
The US Teva social accounts are regularly monitored and are updated Monday to Friday from 9:00 a.m. to 9:00 p.m. ET. For any urgent questions or issues, please contact our US Customer Service team directly at 888-TEVA-USA (888-838-2872) from 8:00 a.m. to 5:00 p.m. ET or email TevaCS@tevapharm.com. Social channels may occasionally be unavailable and we accept no responsibility for lack of service due to the channel platform’s downtime.
When interacting with Teva on social channels, we encourage you to be respectful and polite and to avoid sharing fraudulent, personally identifying, or confidential content. We will not respond to foul language; disparaging, defamatory, or inflammatory comments; or topics unrelated to Teva.
We cannot share specific information about our products on our social media channels; for product-related information, please visit the relevant product website, browse our product catalog, or contact our US Medical Information Contact Center (see details above).
We cannot comment on or respond to issues on social channels related to legal and financial matters, regulatory issues, or proprietary information.
We may provide links to independent third-party sites in posts and tweets. Teva has no way of controlling the content of third-party sites, nor does Teva endorse, or is Teva responsible for, the content on third-party sites.
Teva does not endorse, and is not responsible for, the content of any social accounts that the Teva social accounts follow.