Patient Medication FAQ

How can I contact Teva with questions about my medicine?

• If you have a specific question about a Teva product or service, or to report a quality issue, please contact our US Customer Service Department at 888-TEVA-USA (888-838-2872) from 8:00 a.m. to 5:00 p.m. ET or email TevaCS@tevapharm.com
• If you have a specific question about one of our Specialty (brand) medicines or to report an adverse experience, please contact us at USMedInfo@tevapharm.com or call 888-4-TEVA-RX (888 483-8279).
• For questions about our Generic medicines or to report an adverse experience, contact us at DrugInfo@tevapharm.com or call 888-838-2872, option #3, then option # 4.

What do I do if I suffer any side effect(s) as a result of taking my Teva medication?

If you think you have experienced a side effect or an unexpected reaction to taking a Teva medicine, including over-the-counter medicines or medical devices, consult your doctor or pharmacist as soon as possible.

To enable us to continuously monitor the safety of Teva products, you can report the side effect to us:

• For questions about one of our Specialty (brand) medicines or to report an adverse experience, please contact us at USMedInfo@tevapharm.com or call 888-4-TEVA-RX (888 483-8279).
• For questions about our Generic medicines or to report an adverse experience, contact us at DrugInfo@tevapharm.com or call 888-838-2872, option #3, then option # 4.
• Adverse events may also be reported directly to the US FDA at: http://www.FDA.gov/medwatch or call 1-800-FDA-1088.

I have lost the Prescribing Information. Where can I get another one?

A copy of the full Prescribing Information may be requested from Teva US Medical Information at 888-TEVA-USA (888-838-2872) or DrugInfo@tevapharm.com.

I am worried that my prescription medicine may interact with some other prescription medications or herbal supplements that I am taking. How do I find out if it is safe to continue taking the prior medications/supplements?

Tell all of your healthcare providers about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements. Know the medicines you take. Keep a list of them and show each of your healthcare providers. There may also be information provided with your prescription medicine that will tell you what you can and cannot take with your new medicine. Ask your doctor or pharmacist if there are any concerns with taking other medicines or products with your new medicine.

I have difficulty swallowing my tablets/capsules. Can I crush my tablets or open my capsules and sprinkle them on food/drink?

Crushing a tablet or emptying a capsule can change the way your medicine works and can also affect the safety and effectiveness of the medicine. If you are having difficulties swallowing your tablets/capsules you should discuss this with your doctor or pharmacist.

My friend suffers from the same condition as I do, can I give her some of my medication?

Never give another person medicine that has been prescribed for you. It may harm them, even if their symptoms are the same as yours.  

How do I dispose of any medication that I no longer need?

Learn more about proper disposal of expired or unused medications here. 

I heard that there may be a supply issue with my medication. What do I do if I cannot obtain my regular prescription?

Check with your pharmacist before your next prescription is due, or if it is a Teva medicine, you may also contact our Teva US Customer Service team at 800.545.8800 or TevaCS@tevapharm.com. If there is an issue with obtaining your regular Teva medication, speak with your healthcare provider or pharmacist about an alternative supply or treatment.

I do not understand the instructions on how to take my medication; what should I do?

If you do not understand or if the written instructions on the medicine label are unclear, ask your pharmacist or doctor to explain it to you again. You can even ask them to write it down for you. Do not worry about asking again, it is important to your health that you take your medication correctly.

What do I do if I believe a Teva medication I’m taking is not working properly?

Speak to your healthcare professional (nurse, doctor, or pharmacist) as soon as possible regarding the expected outcomes of the prescribed medicine.

If it is a Teva medicine that you believe is not working properly, you should also report it by using the Adverse Event form in the Contact Us section of this website, or you can call or email us using the contact information below:

• If you have a specific question about one of our Specialty (brand) medicines or to report an adverse experience, please contact us at USMedInfo@tevapharm.com or call 888-4-TEVA-RX (888 483-8279).
• For questions about our Generic medicines or to report an adverse experience, contact us at DrugInfo@tevapharm.com or call 888-838-2872, option #3, then option # 4.