Associate Director, IT, NA Service & Support
Time With Teva: 2.5 years
I serve as a liaison to the IT Service Desk, helping with incident management and escalation, video conferencing and service improvements.
Praise from providing outstanding customer support is very rewarding. One SVP’s feedback that a situation I helped resolve was “The best IT experience in [his] entire career” made me particularly proud.
I enjoy working with different people from varied career backgrounds all over the world. I have embraced different cultures, career backgrounds, behaviors and customs, so there is a certain comfort level when collaborating with my colleagues.
Successfully moving to a new IT Portal in just three months.
If you see it’s broken, then fix it. It won’t fix itself.
Teva is a place with new challenges every day, but also full of personal rewards. I love the collaboration, diverse culture, growth potential, and positive attitude of my peers. You need to be open-minded and listen to other viewpoints ― Teva is spread out over many countries and cultures, and we all need to pull on the same rope to move the company forward. To be successful, you need to take calculated risks and seize opportunities when they present themselves.